Refund policy

 

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it - unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.

To initiate a return, please contact us at info@three29designs.com.au. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send the item. Please note that items returned without prior authorisation will not be accepted.

For any questions about returns, feel free to reach out to us at info@three29designs.com.au.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom products (e.g., special orders or personalised items), perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please contact us.

Note: We do not accept returns on personalised items, sale items, or gift cards.
Customer must ensure all personalised details entered into the system are correct before purchase.

Exchanges
To ensure you receive the item you want, we recommend returning the original item, and once the return is accepted, you can make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.