Privacy policy
Privacy Policy
Last updated: 19 September 2026
Three29 Designs respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how Three29 Designs collects, uses, stores and discloses personal information when you visit three29designs.com or three29designs.com.au, place an order, request a quote, submit artwork or other files, contact us, or otherwise interact with our business.
Our online store is powered by Shopify, which provides the ecommerce platform used to deliver our online services.
Personal Information We Collect
The personal information we collect depends on how you interact with Three29 Designs and may include:
your name, email address, telephone number, billing address and delivery address;
information about products you purchase, request or enquire about;
order, transaction, payment status and delivery information;
artwork, logos, images, names, text, garment details and other files or information you provide for custom products;
information you provide when requesting a quote, submitting an enquiry or communicating with us;
account information where you choose to create a customer account;
information about your device, browser, IP address and use of our website; and
information collected through cookies and similar technologies.
Payments made through our online store are processed using Shopify and applicable payment providers. Payment providers may collect and process your payment card or financial information in accordance with their own privacy practices. Three29 Designs does not generally receive or store your complete payment card details.
How We Collect Personal Information
We may collect personal information:
directly from you when you place an order, request a quote, upload artwork or files, create an account, contact us or otherwise provide information to us;
automatically when you visit or use our website, including through cookies and similar technologies;
from Shopify and other service providers that help us operate our website and fulfil orders; and
from third parties where you have authorised them to provide information to us or where otherwise permitted by law.
How We Use Personal Information
We may use your personal information to:
provide quotes and respond to enquiries;
create and fulfil custom orders;
process and manage orders and payments;
communicate with you about your order or enquiry;
arrange collection, delivery or postage;
provide customer service and resolve problems;
maintain customer and transaction records;
operate, maintain and improve our website and services;
prevent fraud, misuse or security incidents;
comply with legal, taxation, accounting and record-keeping requirements; and
send marketing communications where you have consented to receive them or where otherwise permitted by law.
You can unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.
We may still contact you about an existing order, transaction, enquiry or other non-promotional matter after you unsubscribe from marketing.
Custom Artwork and Uploaded Files
When you provide artwork, logos, photographs, names, text or other files for a custom order or quote, we use that information for purposes connected with providing the requested product or service.
Please only provide personal information about another person where you have their permission or are otherwise authorised to provide it.
Uploaded artwork and order files may be processed or stored using Shopify, website applications, cloud services or other service providers used to operate our business.
Shopify and Shopify Network Intelligence
Our online store is hosted by Shopify.
Shopify collects and processes information about your access to and use of our online store in order to provide its ecommerce services and related functionality.
We currently use Shopify Network Intelligence and related enhanced Shopify services. These features may use information about your interactions with our store together with information about your interactions with Shopify and other Shopify merchants to improve Shopify services and provide features such as personalisation, analytics and advertising.
When Shopify processes personal information for these enhanced services, Shopify is responsible for its processing of that information and for handling applicable privacy requests relating to those activities.
You can learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You can also manage certain privacy choices relating to Shopify through the Shopify Privacy Portal:
https://privacy.shopify.com/
Other Service Providers
We may disclose personal information where reasonably necessary to third-party providers that help us operate our business and fulfil your order, including:
payment processors;
website and ecommerce applications;
shipping, courier and postal providers;
cloud storage and technology providers;
accounting or business administration services; and
other providers used to operate our business or complete your order.
These providers may receive the information reasonably required to perform the services they provide.
Overseas Processing
Some of the technology and service providers we use, including Shopify and its service providers, may store or process personal information outside Australia.
The countries in which information is processed may vary depending on the service provider, its infrastructure and the services being used.
Where applicable, we take reasonable steps in selecting and using service providers that maintain appropriate privacy and security practices.
Cookies and Website Information
Our website, Shopify and services connected to our store may use cookies and similar technologies to operate the store, remember preferences, maintain security, understand website usage and provide relevant functionality.
Depending on the services and features enabled, cookies and similar technologies may also support analytics, personalisation and advertising.
Shopify automatically manages certain customer privacy and cookie requirements based on the regions in which our store operates and the privacy settings configured for our store.
Your browser may allow you to block or delete cookies. Disabling some cookies may affect the operation of parts of the website.
Disclosure Required by Law
We may disclose personal information where required or authorised by Australian law, a court or tribunal order, or where reasonably necessary to establish, exercise or defend our legal rights.
Third-Party Websites
Our website may contain links to websites, social media platforms or services operated by third parties.
Three29 Designs is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information provided by those services before providing personal information to them.
Children
Our online store is intended for customers who are able to enter into transactions themselves or who are using the store with the involvement of a parent or guardian.
We do not knowingly seek to collect unnecessary personal information from children. If you believe a child has provided personal information to us inappropriately, please contact us.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our website and ecommerce services also rely on security measures provided by Shopify and other technology providers.
No method of transmitting or storing information is completely secure. Please avoid sending sensitive information through unsecured communication channels where it is not necessary for your order or enquiry.
Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to manage our relationship with you, maintain business and transaction records, meet taxation and other legal obligations, resolve disputes and protect our legal interests.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and subject to our legal record-keeping obligations.
Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access to or changing personal information.
There may be circumstances in which we are legally permitted or required to refuse a request. If that occurs, we will explain the reason where appropriate.
Privacy Complaints
If you have a concern or complaint about the way Three29 Designs has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern. We will consider your complaint and respond within a reasonable period.
Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about privacy complaints is available from the OAIC at:
https://www.oaic.gov.au/privacy/privacy-complaints
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers, Shopify features or legal requirements.
The current version will be published on our website with the date it was last updated.
Contact Three29 Designs
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Three29 Designs
3443 Lyell Highway
Gretna TAS 7140
Australia
Email: info@three29designs.com.au
Phone: +61 456 751 666